Does Vichy offer free or discounted shipping?
Vichy provides free shipping on eligible orders that meet a minimum purchase requirement, though this amount can be different. They also have discounted flat rate shipping fees on orders under the minimum. You can get free standard shipping more often by joining their loyalty program. Vichy frequently offers sitewide free shipping promotions during peak holidays like Christmas too. Just keep in mind that expedited and express shipping options do come with a surcharge. Returns back to Vichy are always free though, which makes exchanging sizes or colors a breeze.
What is Vichy's return policy?
At Vichy, most regular priced goods can be returned or exchanged within 30 days of purchase by mail or in stores for a full refund. Follow the instructions on the packing slip to return eligible items. Once received, refunds are processed back to the original payment method. Exchanges are gladly handled concurrently for convenience. Exceptions are customized and final sale (items,products,goods)) - always check your receipt. Returns are designed to be simple and hassle-free.
How can I check the status of my Vichy order and delivery?
Vichy offers convenient order tracking online and on their mobile app. Log into your account and select Order History, or use Guest Order Tracking by ID. The app lets you track your orders via My Orders. You'll see real-time status updates like Processing, Shipped, Out for Delivery along with carrier details. Delivery ETAs are also provided, so you know when your order will arrive at each step.
Can I get a refund if Vichy lowers the price after I purchase?
Vichy does not automatically issue refunds if an item's price becomes lower after your purchase. But you can contact their customer service team to request a price adjustment refund within the allowable time period, usually 14-30 days from purchase. Check Vichy's current price adjustment policy online or with an agent beforehand to understand eligibility and timeframe requirements before seeking a refund for a lower price difference.
Who can I contact for help for Vichy orders, Coupon, or returns?
If you need any help with an existing Vichy order, using a Coupon, making a return, or have general questions, your best choice is their customer service team. Agents can be reached by calling or using the website's live chat feature during extended hours daily. Vichy's online Help Center also offers self-service support.
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