Does Velvet offer free or discounted shipping?
Velvet provides free shipping on eligible orders that meet a minimum purchase requirement, though this amount can be different. They also have discounted flat rate shipping fees on orders under the minimum. You can get free standard shipping more often by joining their loyalty program. Velvet frequently offers sitewide free shipping promotions during peak holidays like Christmas too. Just keep in mind that expedited and express shipping options do come with a surcharge. Returns back to Velvet are always free though, which makes exchanging sizes or colors a breeze.
How do I use a Velvet Coupon or Promo Code at checkout?
When shopping online at Velvet, first place your desired items in your cart. On the checkout page, you'll see a text box labeled "Enter Coupon", "Promo Code", or something similar. Copy and paste or manually enter your Coupon into this box, then click "Apply." The discount will appear below and be applied to your total. Make sure your purchase meets any requirements and that you haven't already applied a Promo Code. For in-store purchases, provide the coupon code or scan the barcode on your printed Discount Code when prompted during checkout.
How long does Velvet take to deliver orders?
As a large and diverse country, delivery times within India can change quite a bit. Thickly populated urban areas commonly receive faster delivery than rural or remote regions. The specific item ordered also affects speed - smaller items may ship faster than large, bulky ones. A rough estimate of standard delivery would take 1-2 weeks from purchase date to delivery. Expedited shipping or ordering readily obtainable in-stock items can shorten this window. I'd advise connecting with Velvet's customer service to get a more precise delivery estimate based on your specific order and delivery location.
What payment methods does Velvet accept?
Velvet offers a variety of secure payment options like Visa, Mastercard, Discover and American Express credit cards both online and in-store. For faster checkout, they accept digital wallets such as Apple Pay and Google Pay. Online purchases can also be paid via PayPal. Velvet gift cards or eGift cards are additional accepted online tender types. Payment options may differ internationally - some locations accept bank transfers or cash on delivery for example.
Who can I contact for help for Velvet orders, Coupon, or returns?
For questions about Velvet orders, Coupon, returns, or any assistance needed, you can easily contact their 24/7 customer service department or via live chat through their website and app. You'll be able to talk to a knowledgeable agent daily, with the exception of major holidays. Their Help Center also provides useful self-help suggestions.
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