How do I use a Guayaki Coupon or Promo Code at checkout?
When shopping online at Guayaki, first place your desired items in your cart. On the checkout page, you'll see a text box labeled "Enter Coupon", "Promo Code", or something similar. Copy and paste or manually enter your Coupon into this box, then click "Apply." The discount will appear below and be applied to your total. Make sure your purchase meets any requirements and that you haven't already applied a Promo Code. For in-store purchases, provide the coupon code or scan the barcode on your printed Discount Code when prompted during checkout.
Does Guayaki price match competitors if I find a lower price?
Guayaki does have an advertised price match guarantee, but it comes with a number of conditions and exclusions. They will only match verifiable lower prices from approved national competitors on identical in-stock merchandise. Clearance, bundled offers, special promotions, and marketplace listings are excluded. Make sure to thoroughly review the full terms of their price match policy on their website before submitting a request.
How can I check the status of my Guayaki order and delivery?
Guayaki offers convenient order tracking online and on their mobile app. Log into your account and select Order History, or use Guest Order Tracking by ID. The app lets you track your orders via My Orders. You'll see real-time status updates like Processing, Shipped, Out for Delivery along with carrier details. Delivery ETAs are also checkable, so you know when your order will arrive at each step.
Can I get a refund if Guayaki lowers the price after I purchase?
Guayaki cannot guarantee refunds if the price drops on an item you already purchased. However, you can ask their customer service team to refund the difference if the price decrease occurs shortly after purchase. Make sure to check Guayaki's current price adjustment policy within their allowable time period to understand if you're eligible for the refund before submitting a request. Overall, approval is on a case-by-case basis.
Who can I contact for help for Guayaki orders, Coupon, or returns?
If you need any help with an existing Guayaki order, using a Coupon, making a return, or have general questions, your best direction is their customer service team. Agents can be reached by calling or using the website's live chat feature during extended hours daily. Guayaki's online Help Center also offers self-service help.
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