Does Train Genius price match competitors if I find a lower price?
While Train Genius will price match some competitors' lower prices, they do have a number of exclusions and restrictions. Price matching is limited to select major competitor retailers and applies only to identical in-stock merchandise. Clearance, liquidated, bundled, or marketplace items do not qualify. To request a price match, you need to contact Train Genius directly and provide proof of the competitor's pricing before purchasing. Review their latest price match policy details and terms on the Train Genius website.
What is Train Genius's return policy?
Train Genius offers a easy-to-follow return approach with free returns to make the action quick and convenient. Most non-final sale items can be returned within 7 days of purchase, either by mail or at a store location. To start a return, pack the item securely and include the provided return form or label. Once received, refunds are issued to the original payment method. Exchanges for a different size or color can be processed at the same time for an even faster replacement. Just be aware that customized, personalized, or final sale items cannot be returned.
How long does Train Genius take to deliver orders?
Train Genius provides fast and reliable shipping timelines. Delivery speeds can change greatly depending on the item, the shipping method, the vendor's fulfillment process, and most importantly, the customer's location. For more precise delivery estimates, we would recommend asking Train Genius directly and supply them with your order details and shipping destination. This will allow them to look up the most up-to-date timeframes for your specific situation.
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