Does The Body Shop (FR) offer free or discounted shipping?
The Body Shop (FR) does offer free standard ground shipping, but only on orders that meet a specified purchase minimum which could varies by country. If your order doesn't qualify for free shipping, they still provide discounted flat rate shipping fees in many regions. Joining their loyalty program can help you qualify for free shipping more often. During major holidays or sales events, The Body Shop (FR) will sometimes offer promotional free standard shipping with no minimums required, so keep an eye out for those rare offers. Expedited shipping does cost extra.
Does The Body Shop (FR) price match competitors if I find a lower price?
The Body Shop (FR) does offer price matching, but only with select major competitor retailers under certain conditions. To request a price match, you'll need to contact The Body Shop (FR) before making your purchase and provide the competitor's verifiable advertised lower price on an identical in-stock item. Excluded categories like clearance merchandise, bundled pricing, and marketplace sellers are not eligible. Make sure to review all current price match policy requirement on their website before submitting a request.
What is The Body Shop (FR)'s return policy?
The Body Shop (FR) allows returns or exchanges on most items within 15 days by mail or at a store. Carefully pack the return with the provided label or form. Refunds will be issued to the original payment once the return is obtained; exchanges can be processed at the same time. Final sale, personalized, or customized items are ineligible for returns. Double check your receipt, as some items have shorter return windows. The Body Shop (FR) aims to make returns seamless when possible.
What payment methods does The Body Shop (FR) accept?
The Body Shop (FR) offers a variety of secure payment options like Visa, Mastercard, Discover and American Express credit cards both online and in-store. For faster checkout, they accept digital wallets such as Apple Pay and Google Pay. Online purchases can also be paid via PayPal. The Body Shop (FR) gift cards or eGift cards are additional accepted online tender types. Payment options may differ internationally - some locations accept bank transfers or cash on delivery for example.
Who can I contact for help for The Body Shop (FR) orders, Coupon, or returns?
For questions about The Body Shop (FR) orders, Coupon, returns, or any assistance needed, you can easily contact their 24/7 customer service department or via live chat through their website and app. You'll be able to speak to a knowledgeable agent daily, aside from major holidays. Their Help Center also provides useful self-help suggestions.
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