When does SOUL have big sales during the year?
The major shopping holidays are when you'll find SOUL's biggest Coupon of the year. Black Friday and Cyber Monday deals offer up to 65% off or more sitewide. They also have great end-of-year savings around Christmas and the holidays with bargains and free shipping offers. Summer brings savings on warm-weather apparel and items during back-to-school sales too. You can't miss their clearance sales after winter and summer either for markdowns up to 20% off or more.
Does SOUL price match competitors if I find a lower price?
SOUL will price match select competitors' offers if you find the identical product advertised at a lower price elsewhere. To request a price match, contact their customer service team before completing your purchase and provide proof of the competitor's lower pricing. Keep in mind that SOUL excludes clearance, liquidated, bundled, or out-of-stock items from price matching. There are also restrictions on which competitor retailers they'll match. Review their latest price match policy terms on SOUL's website for full details.
What is SOUL's return policy?
SOUL provides a 30 day return window for most products from the original date of purchase, either by mail or at a store. To go back an item, pack it securely and make sure to include the provided return form or label. Upon receiving your return, SOUL will process refunds back to the first payment method within 2 weeks. Exchanges for another size, color, or product are gladly accommodated at the same time. Just take note, customized or personalized products cannot be returned or exchanged. Final sale items are also ineligible.
How can I check the status of my SOUL order and delivery?
You can check the up-to-the-minute status of your SOUL order and shipping information by using the online Order Tracking tool under your account. Enter your order ID if you don't have an account. The mobile app also provides status under My Orders for convenience on the go. Updates like Order Received, Shipping Soon, Out for Delivery, and Delivered will be displayed along with carrier information. Delivery date estimates are also provided throughout the shipping process.
Can I get a refund if SOUL lowers the price after I purchase?
SOUL does not offer automatic refunds if an item's price is lowered after you purchase it. However, you can reach their customer service team after your purchase and request a price adjustment refund. If the price drop occurs shortly after your purchase and your item is still within the return period, SOUL will most likely approve a refund for the difference. Make sure to check their official price adjustment policy online or with a service agent for specific terms.
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