Does Sassafras offer free or discounted shipping?
Sassafras does offer free standard ground shipping, but only on orders that meet a specified purchase minimum which could varies by country. If your order doesn't qualify for free shipping, they still provide discounted flat rate shipping fees in many regions. Joining their loyalty program can help you qualify for free shipping more often. During major holidays or sales events, Sassafras will sometimes offer promotional free standard shipping with no minimums required, so keep an eye out for those rare offers. Expedited shipping does cost extra.
Does Sassafras price match competitors if I find a lower price?
Sassafras will price match select competitors' offers if you find the same product advertised at a lower price elsewhere. To request a price match, contact their customer service team before completing your purchase and provide proof of the competitor's lower pricing. Keep in mind that Sassafras excludes clearance, liquidated, bundled, or out-of-stock items from price matching. There are also restrictions on which competitor retailers they'll match. Review their latest price match policy terms on Sassafras's website for full details.
Is there a Sassafras mobile app or an exclusive mobile Coupon?
Yes, there is a Sassafras mobile app reachable for both iOS and Android users that makes shopping and account management convenient anywhere. The app offers exclusive mobile Coupon and Promo Code that aren't available on Sassafras's website. Enable push notifications in the app settings to receive alerts whenever new mobile Coupon and Discount Code become available. The app provides easy mobile access to Sassafras.
How can I check the status of my Sassafras order and delivery?
Sassafras makes it convenient to track the status of your orders with online account tools and apps. For online purchases, you can log into your Sassafras account and view real-time order status and delivery updates under Order History. On the mobile app, check My Orders. If you don't have accounts, use the order ID at Guest Order Tracking. You'll see status like Processing, Shipped, Out for Delivery, etc. Delivery details like carrier information are also provided.
Can I get a refund if Sassafras lowers the price after I purchase?
Unfortunately Sassafras does not offer automatic refunds if an item's price becomes lower after your purchase. But within a specified time period you can contact them to request a price adjustment for the difference. But you should review their latest price adjustment policy online or with a service agent first to ensure you meet the eligibility requirements before seeking the refund.
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