What is Pollo Tropical's return policy?
Pollo Tropical allows returns or exchanges on most items within 15 days by mail or at a store. Properly pack the return with the provided label or form. Refunds will be issued to the original payment once the return is accepted; exchanges can be processed at the same time. Final sale, personalized, or customized items are ineligible for returns. Double check your receipt, as some items have shorter return windows. Pollo Tropical aims to make returns seamless when possible.
Does Pollo Tropical have a loyalty program for earning rewards?
Pollo Tropical provides a free loyalty program where members earn rewards points that exchange into gift cards, Coupon, and other exclusive perks. Signing up is free online or through their app. You'll earn points every time you make a qualified purchase at Pollo Tropical. Points can then be redeemed for future discounts or complimentary items. Make sure to read the full rewards program terms on their website, as points expire after a certain time period of account inactivity.
How long does Pollo Tropical take to deliver orders?
As a large and diverse country, delivery times within India can vary quite a bit. Thickly populated urban areas typically receive faster delivery than rural or remote areas. The specific product ordered also affects speed - tiny items may ship faster than large, bulky ones. A rough estimate of standard delivery would take 1-2 weeks from purchase date to delivery. Expedited shipping or ordering readily obtainable in-stock items can shorten this window. I'd advise connecting with Pollo Tropical's customer service to get a more exact delivery estimate based on your specific order and delivery location.
Does Pollo Tropical offer weekend or holiday Coupon and Promo Code?
In addition to general sales, Pollo Tropical offers holiday and weekend-specific promotional discounts around peak shopping days. Major sitewide sales happen frequently around Christmas, Back-to-School, Black Friday and Cyber Monday. Category-based Coupon also apply automatically for relevant holidays. Sign up for their emails to receive advance notice about upcoming holiday and weekend savings opportunities.
Can I get a refund if Pollo Tropical lowers the price after I purchase?
Unfortunately Pollo Tropical does not guarantee refunds if the price of an item drops after your purchase. However, within a certain time period, usually 14 or 30 days, you can contact their customer service and request a price adjustment to get refunded the difference. Likelihood of approval depends on their current price adjustment policy. Check Pollo Tropical's website or with a sales agent to confirm eligibility and the specific policy terms at the time of your price drop notice.
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