Does nelly offer free or discounted shipping?
nelly does offer free standard ground shipping, but only on orders that meet a specified purchase minimum which could varies by country. If your order doesn't qualify for free shipping, they still provide discounted flat rate shipping fees in many regions. Joining their loyalty program can help you qualify for free shipping more often. During major holidays or sales events, nelly will sometimes offer promotional free standard shipping with no minimums required, so keep an eye out for those rare offers. Expedited shipping does cost extra.
When does nelly have big sales during the year?
nelly typically joins four big sitewide sales each year aligned with major holidays and events. You'll always find huge deals on Black Friday and Cyber Monday. They offer deep Coupon for Christmas and the winter holidays as well. In summer, nelly has savings around back-to-school season. Then at the end of summer and winter, they run clearance sales with the steepest price cuts of the year - up to 20% off.
Does nelly price match competitors if I find a lower price?
nelly will price match select competitors' offers if you find the identical product advertised at a lower price elsewhere. To request a price match, contact their customer service team before completing your purchase and provide proof of the competitor's lower pricing. Keep in mind that nelly excludes clearance, liquidated, bundled, or out-of-stock items from price matching. There are also restrictions on which competitor retailers they'll match. Review their latest price match policy terms on nelly's website for full details.
How can I check the status of my nelly order and delivery?
nelly offers easy ways to check your order status whether shopping on desktop or mobile. Log into your account online and go to Order History - you'll see real-time status like Processing, Shipped, and Delivered. If you ordered as a guest, use the order ID at Guest Order Tracking. On mobile, find My Orders under the app menu. Delivery details like carrier information and ETAs are provided in all views for a transparent experience.
Can I get a refund if nelly lowers the price after I purchase?
Unfortunately nelly does not offer automatic refunds if an item's price becomes lower after your purchase. But within a specified time period you can contact them to ask for a price adjustment for the difference. But you should review their latest price adjustment policy online or with a service agent first to ensure you meet the eligibility requirements before seeking the refund.
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