Does Matouk price match competitors if I find a lower price?
Matouk does offer price matching, but only with select major competitor retailers under certain conditions. To request a price match, you'll need to contact Matouk before making your purchase and provide the competitor's verifiable advertised lower price on an identical in-stock item. Excluded categories like clearance merchandise, bundled pricing, and marketplace sellers are not eligible. Make sure to review all current price match policy information on their website before submitting a request.
Does Matouk have a loyalty program for earning rewards?
Yes, Matouk does have a loyalty rewards activity you can join to start earning points with each eligible purchase. Redeem accumulated points for Coupon, gift cards, and other discounts on future Matouk orders. Sign up is free online or through their mobile app. Points expire after a period of inactivity though, so make sure to review the loyalty program's full terms and conditions on the Matouk website prior to joining.
How long does Matouk take to deliver orders?
There are many elements that factor into delivery times within India - where the package is sending from, the delivery destination, the size and type of product, shipping carrier applied, and more. Without all the order specifics, it's hard to give an accurate estimate. Our advice is to contact Matouk's support team with your intended shipping address and order details. Their customer service should be able to look at their warehouse locations, inventory levels, shipping options and give you the most precise timeframe based on your specific purchase. Usually, delivery times can differ from a few days for expedited service in major cities to 1-2 weeks for standard ground shipping in remote areas. Contact Matouk directly and check your tracking number for updates and exact times.
What payment methods does Matouk accept?
Customers can pay for Matouk purchases online using all major debit and credit cards, including Visa, Mastercard, American Express and Discover. Digital wallet services like Apple Pay and Google Pay are accepted both online and in-store. For added convenience, Matouk also allows shoppers to pay by PayPal online. In-store purchases can be made by contactless pay options on mobile devices. Accepted payment types may vary by location - check with your local store.
How can I check the status of my Matouk order and delivery?
Matouk offers convenient order tracking online and on their mobile app. Log into your account and select Order History, or use Guest Order Tracking by ID. The app lets you track your orders via My Orders. You'll see real-time status updates like Processing, Shipped, Out for Delivery along with carrier details. Delivery ETAs are also visible, so you know when your order will arrive at each step.
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