Does Hector & Lola price match competitors if I find a lower price?
Hector & Lola does have an advertised price match guarantee, but it comes with a number of conditions and exclusions. They will only match verifiable lower prices from approved national competitors on identical in-stock merchandise. Clearance, bundled offers, special promotions, and marketplace listings are excluded. Make sure to thoroughly review the full terms of their price match policy on their website before submitting a request.
What is Hector & Lola's return policy?
At Hector & Lola, most products can be returned or exchanged within 10 days of the purchase date for a full refund by mail or at a store location. Properly pack the return with the included return form or prepaid label. Once received, refunds are processed back to the original payment method - exchanges are gladly processed simultaneously for convenience. Exceptions are final sale, Coupon or customized merchandise, which cannot be returned. Just check your receipt to confirm return eligibility.
Does Hector & Lola have a loyalty program for earning rewards?
Hector & Lola does have a loyalty rewards program that allows members to earn points with qualified purchases. You can sign up for their rewards program on Hector & Lola's website or their mobile app for free and start accumulating points, which can be redeemed on future purchases for discounts or free items. The more you spend at Hector & Lola, the more rewards you'll earn over time. Just make sure to check full terms, as points do have expiration dates and other program restrictions apply.
How can I check the status of my Hector & Lola order and delivery?
You can check the up-to-the-minute status of your Hector & Lola order and shipping information by using the online Order Tracking tool under your account. Enter your order ID if you don't have an account. The mobile app also provides status under My Orders for convenience on the go. Updates like Order Received, Shipping Soon, Out for Delivery, and Delivered will be displayed along with carrier information. Delivery date estimates are also provided throughout the shipping process.
Who can I contact for help for Hector & Lola orders, Coupon, or returns?
For any questions or issues with Hector & Lola orders, Coupon, or returns, you can contact their helpful customer service team. Phone support is possible at work time and chat support can be accessed directly through Hector & Lola's website. You can also open a support ticket or browse the FAQ and Help Center for answers to many common questions. Usually, customer service is available 24/7, with some holidays exceptions.
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