Does Duluth Pack offer free or discounted shipping?
On orders that meet the minimum purchase requirement, Duluth Pack ships for free using standard delivery times. This number varies by country. If the minimum for free shipping isn't met, they offer discounted flat rates. Joining their membership can help qualify for free shipping more often. Limited time sitewide free shipping promotions with no minimums also occur, usually around peak holidays. But expedited shipping does come with a fee. One perk is that Duluth Pack provides free return shipping, so exchanging items is very convenient.
Does Duluth Pack price match competitors if I find a lower price?
Duluth Pack does offer price matching if you find an identical product available from a qualifying competitor at a lower price. To request a price match, you may contact Duluth Pack customer service online or by phone and provide proof of the competitor's pricing. Keep in mind exclusions like clearance items, bundled offers, out-of-stock merchandise, and marketplace sellers. Price matching is at the discretion of Duluth Pack representatives. It's a good idea to check their latest price match policy guidelines on the website before submitting a request.
What is Duluth Pack's return policy?
At Duluth Pack, most products can be returned or exchanged within 10 days of the buying date for a full refund by mail or at a store location. Properly pack the return with the included return form or prepaid label. Once received, refunds are processed back to the original payment method - exchanges are gladly processed simultaneously for convenience. Exceptions are final sale, Coupon or customized merchandise, which cannot be returned. Just check your receipt to confirm return eligibility.
Does Duluth Pack have a loyalty program for earning rewards?
Duluth Pack does have a loyalty rewards program that allows members to earn points with qualified purchases. You can sign up for their rewards program on Duluth Pack's website or their mobile app for free and start accumulating points, which can be redeemed on future purchases for discounts or free items. The more you spend at Duluth Pack, the more rewards you'll earn over time. Just make sure to review full terms, as points do have expiration dates and other program restrictions apply.
Can I get a refund if Duluth Pack lowers the price after I purchase?
Unfortunately Duluth Pack does not offer automatic refunds if an item's price becomes lower after your purchase. But within a specified time period you can contact them to ask for a price adjustment for the difference. But you should review their latest price adjustment policy online or with a service agent first to ensure you meet the eligibility requirements before seeking the refund.
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