Does Clos19 price match competitors if I find a lower price?
Clos19 will price match select competitors' offers if you find the same product advertised at a lower price elsewhere. To request a price match, contact their customer service team before completing your purchase and provide proof of the competitor's lower pricing. Keep in mind that Clos19 excludes clearance, liquidated, bundled, or out-of-stock items from price matching. There are also restrictions on which competitor retailers they'll match. Review their latest price match policy terms on Clos19's website for full details.
What is Clos19's return policy?
Clos19 provides a 30 day return window for most products from the original date of purchase, either by mail or at a store. To come back an item, pack it securely and make sure to include the provided return form or label. Upon receiving your return, Clos19 will process refunds back to the earliest payment method within 2 weeks. Exchanges for another size, color, or product are gladly accommodated at the same time. Just take note, customized or personalized products cannot be returned or exchanged. Final sale items are also ineligible.
Does Clos19 have a loyalty program for earning rewards?
Yes, Clos19 does have a loyalty rewards activity you can join to start earning points with each eligible purchase. Redeem accumulated points for Coupon, gift cards, and other discounts on future Clos19 orders. Sign up is free online or through their mobile app. Points expire after a period of inactivity though, so make sure to review the loyalty program's full terms and conditions on the Clos19 website prior to joining.
How long does Clos19 take to deliver orders?
Clos19 provides fast and reliable shipping timelines. Delivery speeds can differ greatly depending on the goods, the shipping method, the vendor's fulfillment process, and most importantly, the customer's location. For more precise delivery estimates, we would recommend asking Clos19 directly and providing them with your order details and shipping destination. This will allow them to find the most up-to-date timeframes for your specific situation.
Can I get a refund if Clos19 lowers the price after I purchase?
Unfortunately Clos19 does not offer automatic refunds if an item's price becomes lower after your purchase. But within a specified time period you can contact them to request a price adjustment for the difference. But you should review their latest price adjustment policy online or with a service agent first to ensure you meet the eligibility requirements before seeking the refund.
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