How do I use a CitiKitty Coupon or Promo Code at checkout?
When shopping online at CitiKitty, first place your desired items in your cart. On the checkout page, you'll see a text box labeled "Enter Coupon", "Promo Code", or something similar. Copy and paste or manually enter your Coupon into this box, then click "Apply." The discount will appear below and be applied to your total. Make sure your purchase meets any requirements and that you haven't already applied a Promo Code. For in-store purchases, provide the coupon code or scan the barcode on your printed Discount Code when prompted during checkout.
What is CitiKitty's return policy?
CitiKitty provides a 30 day return window for most products from the original date of purchase, either by mail or at a store. To come back an item, pack it securely and make sure to include the provided return form or label. Upon getting your return, CitiKitty will process refunds back to the untouched payment method within 2 weeks. Exchanges for another size, color, or product are gladly accommodated at the same time. Just take note, customized or personalized products cannot be returned or exchanged. Final sale items are also ineligible.
Does CitiKitty offer weekend or holiday Coupon and Promo Code?
Yes, CitiKitty runs different exclusive holiday and weekend-only sales offering deep Coupon for a limited-time. Major sitewide sales happen on peak days like Black Friday, Cyber Monday, Presidents' Day, and Memorial Day. Category sales before Labor Day are common too. Be sure to check CitiKitty's website and subscribe to their emails for alerts about seasonal discounts and coupon codes. Timing purchases strategically around holidays can yield big savings.
How can I check the status of my CitiKitty order and delivery?
You can check your CitiKitty order and delivery status in real time through your online account under Order History or the mobile app in My Orders. Enter your order ID if you don't have an account for Guest Order Tracking. Status like Payment Complete, Shipping Soon, Out for Delivery, and Delivered will display along with the carrier name. Estimated delivery time are also visible so you know when your order will arrive.
Who can I contact for help for CitiKitty orders, Coupon, or returns?
If you need any help with an existing CitiKitty order, using a Coupon, making a return, or have general questions, your best choice is their customer service team. Agents can be reached by calling or using the website's live chat feature during extended hours daily. CitiKitty's online Help Center also offers self-service assistance.
Verified
