Does Ciaté offer free or discounted shipping?
On orders that meet the minimum purchase requirement, Ciaté ships for free using standard delivery times. This amount varies by country. If the minimum for free shipping isn't met, they offer discounted flat rates. Joining their membership can help qualify for free shipping more often. Limited time sitewide free shipping promotions with no minimums also occur, usually around peak holidays. But expedited shipping does come with a fee. One perk is that Ciaté provides free return shipping, so exchanging items is very convenient.
Does Ciaté price match competitors if I find a lower price?
Ciaté does offer price matching if you find an identical product available from a qualifying competitor at a lower price. To request a price match, you may contact Ciaté customer service online or by phone and provide proof of the competitor's pricing. Keep in mind exclusions like clearance items, bundled offers, out-of-stock merchandise, and marketplace sellers. Price matching is at the discretion of Ciaté representatives. It's a good idea to check their latest price match policy guidelines on the website before submitting a request.
What is Ciaté's return policy?
Ciaté offers a easy-to-follow return proposed action with free returns to make the process quick and convenient. Most non-final sale items can be returned within 7 days of purchase, either by mail or at a store location. To start a return, pack the item securely and include the provided return form or label. Once received, refunds are issued to the original payment method. Exchanges for a different size or color can be processed at the same time for an even faster replacement. Just be aware that customized, personalized, or final sale items cannot be returned.
How long does Ciaté take to deliver orders?
As a large and diverse country, delivery times within India can vary quite a bit. Compactly populated urban areas commonly receive faster delivery than rural or remote areas. The specific thing ordered also affects speed - smaller items may ship faster than large, bulky ones. A rough estimate of standard delivery would take 1-2 weeks from purchase date to delivery. Expedited shipping or ordering readily accessible in-stock items can shorten this window. I'd advise connecting with Ciaté's customer service to get a more exact delivery estimate based on your specific order and delivery location.
How can I check the status of my Ciaté order and delivery?
Ciaté makes it fast to track the status of your orders with online account tools and apps. For online purchases, you can log into your Ciaté account and view real-time order status and delivery updates under Order History. On the mobile app, check My Orders. If you don't have accounts, use the order ID at Guest Order Tracking. You'll see status like Processing, Shipped, Out for Delivery, etc. Delivery details like carrier information are also provided.
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