When does Brilliance have big sales during the year?
The best opportunity to shop Brilliance sales are around big holidays like Black Friday, Cyber Monday, Christmas, and the winter holidays - think 50-70% off sitewide or more. They also offer deep discounts in summer around back-to-school season. End-of-season clearance sales after winter and summer are another opportunity for major savings up to 20% off out-of-season items. Checking their website and signing up for emails will let you know as soon as their biggest sales start.
Does Brilliance have a loyalty program for earning rewards?
Brilliance offers a loyalty program that enables you to earn rewards points with qualified purchases, which can later be redeemed for Promo Code, free items, and other perks. You have to sign up for their free rewards program membership to start earning and redeeming points. Make sure to check the full rules on Brilliance's website, as points do expire after a certain time period of account inactivity. The program lets loyal customers maximize future savings.
How can I check the status of my Brilliance order and delivery?
You can check the up-to-the-minute status of your Brilliance order and shipping details by using the online Order Tracking tool under your account. Enter your order ID if you don't have an account. The mobile app also provides status under My Orders for convenience on the go. Updates like Order Received, Shipping Soon, Out for Delivery, and Delivered will be displayed along with carrier information. Delivery date estimates are also provided throughout the shipping process.
Can I get a refund if Brilliance lowers the price after I purchase?
Brilliance does not offer automatic refunds if an item's price is lowered after you purchase it. However, you can reach their customer service team after your purchase and request a price adjustment refund. If the price drop occurs shortly after your purchase and your item is still within the return period, Brilliance will most likely agree a refund for the difference. Make sure to check their official price adjustment policy online or with a service agent for specific terms.
Who can I contact for help for Brilliance orders, Coupon, or returns?
For assistance with Brilliance related issues like orders, Coupon, returns, or general questions, you can directly contact their customer service department by phone or via live chat through their website and app. Support is available 24/7, apart from major holidays. You can also browse their Help Center for useful information.
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