Does BetterBack price match competitors if I find a lower price?
BetterBack will price match select competitors' offers if you find the same product advertised at a lower price elsewhere. To request a price match, contact their customer service team before completing your purchase and provide proof of the competitor's lower pricing. Keep in mind that BetterBack excludes clearance, liquidated, bundled, or out-of-stock items from price matching. There are also restrictions on which competitor retailers they'll match. Review their latest price match policy terms on BetterBack's website for full details.
What is BetterBack's return policy?
At BetterBack, most products can be returned or exchanged within 10 days of the shopping date for a full refund by mail or at a store location. Properly pack the return with the included return form or prepaid label. Once received, refunds are processed back to the original payment method - exchanges are gladly processed simultaneously for convenience. Exceptions are final sale, Coupon or customized merchandise, which cannot be returned. Just check your receipt to confirm return eligibility.
What payment methods does BetterBack accept?
BetterBack accepts all major credit and debit cards from providers like Visa, Mastercard, American Express, and Discover. They also accept PayPal, Apple Pay, and Google Pay for seamless digital payments. In-store purchases can be made via contactless payment options on compatible mobile devices. BetterBack also allows shoppers to pay by gift card, either physical or eGift cards. Other payment methods may be available depending on your location, like Affirm monthly financing plans. Make sure your billing address matches the card used.
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