Does ZALORA price match competitors if I find a lower price?
ZALORA does have an advertised price match guarantee, but it comes with a number of conditions and exclusions. They will only match verifiable lower prices from approved national competitors on identical in-stock merchandise. Clearance, bundled offers, special promotions, and marketplace listings are excluded. Make sure to thoroughly review the full terms of their price match policy on their website before submitting a request.
Does ZALORA offer weekend or holiday Coupon and Promo Code?
ZALORA does provide seasonal weekend and holiday discounts quite frequently. You can expect to see sitewide sales for peak days like Black Friday, Cyber Monday, and Christmas with savings up to $20 or more. Holiday category sales are popular too - think jewelry for Valentine's Day. Sign up for ZALORA email alerts so you never miss a holiday or weekend Coupon opportunity again!
What payment methods does ZALORA accept?
Customers can pay for ZALORA purchases online using all major debit and credit cards, including Visa, Mastercard, American Express and Discover. Digital wallet services like Apple Pay and Google Pay are accepted both online and in-store. For added convenience, ZALORA also allows shoppers to pay by PayPal online. In-store purchases can be made by contactless pay options on mobile devices. Accepted payment types may vary by location - check with your local store.
How can I check the status of my ZALORA order and delivery?
ZALORA offers convenient order tracking online and on their mobile app. Log into your account and select Order History, or use Guest Order Tracking by ID. The app lets you track your orders via My Orders. You'll see real-time status updates like Processing, Shipped, Out for Delivery along with carrier details. Delivery ETAs are also provided, so you know when your order will arrive at each step.
Who can I contact for help for ZALORA orders, Coupon, or returns?
For assistance with ZALORA related issues like orders, Coupon, returns, or general questions, you can conveniently contact their customer service department by phone or via live chat through their website and app. Support is available 24/7, with the exception of major holidays. You can also browse their Help Center for useful information.
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